SHIPPING & RETURNS
SHIPPING POLICY
At Pure Paws, we believe that getting quality products to you and your pets should be seamless. Our shipping is designed with your convenience in mind, featuring reliable carriers and affordable rates. We take great care in packaging to ensure that your items arrive in pristine condition, reflecting our commitment to quality.
We strive to keep our customers informed about shipping updates and tracking details. Feel free to reach out if you have any questions or need assistance with your order. Your trust is our priority, and we want you to feel confident shopping with us.
RETURN & EXCHANGE POLICY
At Pure Paws, we want you (and your pet) to love every purchase. If something isn’t right, we’re here to help.
Returns We accept returns within 14 days of delivery for eligible items.
To be eligible for a return:
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Items must be unused and in their original packaging
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Items must be in the same condition you received them
Non-Returnable Items For safety and hygiene reasons, the following items cannot be returned:
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Opened or used pet treats or food
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Opened supplements
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Any item marked as final sale
Refunds Once your return is received and inspected, we will notify you of approval. If approved, your refund will be issued to your original payment method within 5–10 business days.
Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Damaged or Incorrect Orders If your order arrives damaged or you received the wrong item, please contact us within 5 days of delivery with photos, and we’ll make it right.
How to Start a Return To initiate a return, please contact us at: info@purepawstx.com
We’re committed to making things right and ensuring a great experience for you and your pet.